A victim of a late traveler wins lawsuit against the SNCF
Posted by admin on July 31st, 2011"Today I am very happy that the rights of passengers are finally recognized," says Celine Cloquet-Claret. The acupuncturist Lyon, aged 33, welcomed the decision of the District Court of Paris, which proved him right in front of the station in a case of delayed train. And, although it has not affected the Euro 4044 she claimed: 3000 euros for moral damages and 1,044 euros in fees for these professional meetings. "The most important thing is that I have made my day pay off," said Celine Cloquet-Claret in figaro.fr.
The traveler asked for 4000 euros
In addition to the refund of his ticket, the SNCF will pay € 300 in damages for hurt feelings and € 500 in court costs. Is "approximately 900 euros payable immediately," according to his lawyer David Metaxas. This amount does not fully cover the fees it would receive due."This difference is explained by the fact that we could not account for the entire injury," said the lawyer figaro.fr. Five other passengers the route Paris-Lyon filed a writ of summons and also claim the same amount "equivalent to a day's work," according to counsel for the National Federation of Associations of transport users.
Background: Friday, January 8, 2010. As every week, the young woman took the train to Lyon to 8 hours to Paris where she planned 12 treatments of the Beauty of the Hotel Majestic. Fifteen minutes later, the TGV stops. "After two hours, we were told it was a problem on the overhead line, but we say when it would be resolved," she says. After seven hours, the train leaves for finally coming into Gare de Lyon to … 4:32 p.m., when he was supposed to arrive at 10:03.Meanwhile, the acupuncturist has lived a nightmare. "It was getting cold and I could not tell my customers I was late (because of the catenary problem, heat and phones do not work)," said she easy payday loans. Then comes lunch. The station serves meal trays. "But there were only 150 to 300 passengers and I could not eat," she says.
"These assignments will multiply"
Furious, the girl immediately returned to Lyon. "I lost my day, she says." And money: 1044 euro, the amount of his fees for the twelve sessions. The envelopes distributed by the station for a refund the ticket does not cover that amount. On the advice of his lawyer friend, she decides to press charges. His lawyer believes that the station has breached its contractual obligations, "the obligation of punctuality" and "the requirement of safety and information."According to him, a broken overhead on the network, causing disruption of traffic, is not a case of force majeure. "This kind of delay can not be seen as unpredictable, it happens all the time," says the lawyer. He added: "Beyond the delay is the way the station handled the things that is problematic: it does not inform the passengers, they are left without heating or hot drinks, we do not offer evacuate them. "
Anyway, this new case comes a little more tarnish the image of the station, faces many delays in recent months including that of the famous night train from Port Bou-Strasbourg / Nice arrived with more than 24 hours after his departure. For two other stories of late, two lawyers had also won their case against the company several months ago. "These assignments will multiply, says Mr. Metaxas. Users have had enough.Subscriptions are too expensive and their purchasing power decreases. Through these victories, users must realize that they can recover more than just a ticket refund. "
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