All the tourist industry, from airlines to the tour begins to make the accounts of the unprecedented crisis caused by the closure of almost all European airspace. "We try to anticipate any difficulty in having the head to the grindstone," said a spokesman for New Frontiers, a leading tour operator in France, highlighting the unpredictability of the coming days.
According to Civil Aviation Organization (ICAO), the economic impact of this event will exceed the attacks of September 11, 2001. A disaster for the aviation sector since 2008 through one of the worst crises in its history.Last year, according to the International Air Transport Association (IATA), which comprises companies in the world, the profession has seen its sales decline overall by 79 billion dollars, for a cumulative deficit of more than $ 11 billion.
150 million per day
The impact of "cloud" is not precisely calculated. The best estimates varied circulate. For airlines, the paralysis of traffic would cost 150 million euros a day, calculated IATA. Since last Thursday, 63 000 flights have been canceled. Individually, the companies refused, however, any evaluation. "The priority is to deal with passengers suffering and how we can gradually replace the system," said Air France-KLM. "Economic issues will be discussed in a second time," says its director general, Pierre-Henri Gourgeon.However, rumors of an exceptional aid to the sector at the European Union had already begun to circulate yesterday.
50 000 French customers of tour operators are currently stranded abroad on a total of 150 000 nationals concerned. Between 150 and 200 strokes would be required to return. But he estimates would be "rough estimates", as the Secretary of State for Transport Dominique Bussereau. "It is quite premature to make a statistical report therefore considers it in New Frontiers. For now, it's about being as pragmatic as possible. "
Tour operators vulnerable
Businesses, however, see them evaporate in anguish turnover of the Easter holiday.On Friday, the union of Tour Operators (Ceto) has urged the government to organize the repatriation of passengers stranded abroad, whereas the tour operators could not afford to do so. "We ask for government help, otherwise it's bankruptcy," said Rene-Marc Chikli, president of Ceto. To which Dominique Bussereau countered Saturday he belonged to the tour operators take their responsibilities in taking care of their customers. "Outrageous! Jean-Francois was outraged Rial, CEO of world travelers. I do not see how the operators should be held solely responsible for something beyond their control. "
In practice, most operators support the "Logistics" on the spot. They negotiate with their partners than usual hotel preferential terms to facilitate the extension of stay of French, whose flight home was canceled.But it's the clients that support these costs. A company like Corsair back his customers at airports that have opened in the south of France. Then, tour operators are in charge returns to the point of origin. The Ceto yesterday negotiating these issues with the SNCF and bus companies.
Force Majeure
For customers in France, whose flight was canceled, the tour operator offers them either a postponement in the context of a "package" flight and stay, or a credit. In both cases, the tour operator is responsible for finding solutions in six months. "All changes are possible, our crisis is already working to refit program," says one in New Frontiers.For flights "dry", customers must look to the airline.
Legally, tour operators are covered because it is a case of force majeure, an external event, unforeseeable and irresistible. As such, they have no obligation vis-?-vis consumers. But in practice, tour operators who neglect their customers too liable to break their image. That is why they choose to postpone toll under the "commercial gesture".The financial bill may be steep.
Awaiting the return to normal, a working group should meet at Bercy today or tomorrow "to appraise the economic consequences on affected areas.
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